1. Reasons for return/refund

Buyers can return products for the following reasons:

a. Did not receive the order
b. Received an incomplete product
c. Received the wrong product(s)
d. Received a product with physical damage
e. Received a faulty product

2 . Buyers must submit photos and/or video evidence that clearly supports the reason for the return/refund, where applicable. Some examples include:

Photos and/or videos showing product errors or defects (for damaged/faulty products)
Photos of parcel’s internal and external packaging

Evidence that does not support the buyer’s claim will be rejected.

3. Return of products

Buyers should ensure that returned products are properly packed to avoid damage during shipment to the return address.

4. Return Postage

The buyer may cover the return postage.
The seller will cover the re post postage.

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